PRIVACY POLICY
Last updated: October 2026
At Portugal Personal Fixer, privacy and discretion are part of how we work.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.
01 — Who we are
Portugal Personal Fixer provides lifestyle management, personal assistance, relocation, property and household management, bureaucratic support and related services in Portugal.
Portugal Personal Fixer is responsible for the personal information collected through this website and through our direct interactions with clients and prospective clients.
For any questions regarding your personal data or this Privacy Policy, please contact:
02 — Information we collect
Depending on how you interact with us, we may collect information including:
Name
Email address
Telephone or WhatsApp number
Country or city of residence
Information submitted through our contact forms
Information shared by email, WhatsApp or other direct communication
Details relating to a request or service
Billing and payment-related information
Information required to coordinate services on your behalf
Technical information relating to your use of our website, such as IP address, browser or device information, where collected automatically
We only request information that is reasonably necessary to understand, manage or deliver the relevant request or service.
03 — How we collect your information
We may receive personal information when you:
submit a form through our website
contact us by email
contact us through WhatsApp
request information about our services
become a client
communicate with our team during an ongoing engagement
browse or interact with our website
04 — How we use your information
We may use personal information to:
respond to enquiries and requests
understand how we can assist you
provide and manage our services
communicate with you regarding an ongoing request
coordinate appointments, suppliers or professionals
manage administrative, contractual and payment matters
maintain the functionality and security of our website
comply with applicable legal obligations
improve our services and client experience
We do not use personal information for purposes that are incompatible with the reason it was originally collected.
05 — Legal basis for processing
Depending on the circumstances, personal information may be processed because:
you have asked us to take steps before entering into an agreement
processing is necessary to provide a service you have requested
we have a legitimate interest in operating, managing and improving our business
processing is required to comply with a legal obligation
you have provided consent where consent is required
Where processing is based on consent, you may withdraw that consent at any time.
06 — Sharing information
Some requests require us to coordinate with third parties on your behalf.
Depending on the service, these may include:
lawyers
accountants
insurance providers
contractors and maintenance professionals
property professionals
healthcare providers
transport providers
relocation specialists
household service providers
public authorities
other professionals or suppliers required to complete a request
We only share information that is reasonably necessary for the relevant purpose.
Where applicable, third-party providers may process personal information under their own privacy policies and legal obligations.
07 — Third-party platforms and providers
Portugal Personal Fixer uses third-party platforms and service providers to operate the website, communicate with clients and manage certain business functions.
Our website is hosted through Squarespace, which may process technical information necessary to operate, secure and analyse the website.
If you contact us through WhatsApp, information may also be processed by WhatsApp and its related service providers according to their own privacy practices.
We may also use third-party tools for email, forms, analytics, scheduling, payments or other operational purposes.
Some providers may process information outside the European Economic Area. Where required, appropriate safeguards should apply to those transfers.
08 — Cookies
Our website may use cookies and similar technologies.
These may be used to:
ensure the website functions correctly
remember preferences
understand how visitors interact with the website
analyse website traffic
improve website performance and user experience
Where required, non-essential cookies will only be activated after consent has been provided through the website’s cookie settings or banner.
Users can manage their cookie preferences through the options made available on the website.
09 — How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period may depend on:
the nature of the information
the type of service provided
our relationship with the client
contractual requirements
accounting or legal obligations
whether the information may be required to establish or defend legal claims
When personal information is no longer required, it may be deleted or securely anonymised where appropriate.
10 — Your rights
Under applicable data protection law, you may have the right to:
access the personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of your personal information
request restriction of certain processing
object to certain uses of your personal information
request portability of your information where applicable
withdraw consent where processing is based on consent
To exercise any of these rights, please contact:
You may also have the right to lodge a complaint with the relevant data protection authority.
In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).
11 — Security and discretion
We take reasonable organisational and technical measures to protect personal information against unauthorised access, misuse, disclosure, alteration or loss.
Given the nature of our services, discretion is especially important to Portugal Personal Fixer.
Information relating to client requests is handled only where necessary to understand, coordinate and deliver the relevant service.
12 — Sensitive information
Certain requests may occasionally involve information of a more sensitive or confidential nature.
We ask clients not to submit unnecessary sensitive documents or information through the initial website contact form.
Where additional information is required to complete a service, we will request it through an appropriate communication channel and only where reasonably necessary.
13 — Third-party links
Our website may contain links to websites, platforms or services operated by third parties.
Portugal Personal Fixer is not responsible for the privacy practices, security or content of those external services.
We recommend reviewing the relevant privacy policies before providing personal information directly to a third party.
14 — Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, providers or legal obligations.
The latest version will always be published on this page together with the date of the most recent update.
15 — Contact
For questions about this Privacy Policy, your personal information or the way your information is handled, please contact:
Portugal Personal Fixer
Lisbon · Portugal
[email protected]